Refund Policy

This Refund Policy describes how refunds, cancellations, and billing disputes are handled for DealersTools AI SaaS subscriptions, Voice Commerce assistant plans, and related paid services billed through Stripe or authorized payment processors.

The Free Beta plan is offered at no charge. No payment is collected and no refunds apply. Beta features may change, be limited, or be discontinued at any time.

Unless otherwise stated at checkout or in a written enterprise agreement:

• Monthly subscriptions: you may request a refund within fourteen (14) days of the initial purchase or first paid renewal if you have not materially used paid features beyond reasonable evaluation.
• Annual subscriptions: you may request a prorated refund within thirty (30) days of purchase if you cancel and have not exceeded reasonable usage thresholds defined by your plan.
• Renewals: automatic renewals are generally non-refundable except where required by law or explicitly approved by our support team.
• Duplicate charges, verified billing errors, or unauthorized transactions are eligible for correction or refund after investigation.

• Fees for completed custom development, onboarding, training, or professional services unless otherwise stated in writing.
• Enterprise deposits, milestone payments, or statement-of-work amounts after work has commenced, except as specified in the enterprise contract.
• Third-party pass-through costs, domain fees, or integration charges billed on your behalf.
• Accounts terminated for violation of our Terms of Service or Acceptable Use Policy.
• Partial billing periods after cancellation, except where proration is expressly offered or required by law.

You may cancel a paid subscription at any time through your account billing portal, Stripe customer portal where available, or by contacting support. Cancellation stops future billing but does not automatically entitle you to a refund for the current billing period unless eligible under this policy. Access generally continues until the end of the paid term unless otherwise stated.

Enterprise, agency, and custom-quoted plans are governed by the applicable order form, master services agreement, or statement of work. Refund terms, implementation deposits, milestone billing, and termination rights for those agreements supersede this policy where they conflict.

If you believe a charge is incorrect, contact us before initiating a chargeback so we can investigate promptly. Unauthorized or erroneous chargebacks may result in account suspension while the dispute is reviewed. We reserve the right to contest invalid chargebacks and recover associated fees where permitted by law.

Email ben@dealerstools.com with your account email, invoice or transaction ID, plan name, purchase date, and reason for the request. We aim to review requests within five (5) business days. Approved refunds are issued to the original payment method when possible.

We may update this Refund Policy from time to time. Changes apply to future purchases and renewals unless otherwise required by law.